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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the lobby secure. This policy explains what we gather, how long we keep it, who sees it and how you can request changes or deletion.

Account dataWallet transaction recordsDevice and session logsCookie preferencesWithdrawal verification
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PRIVACY QUESTIONS

Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your records, or request account deletion, our support team can walk you through the process. Data requests are handled during business hours; expect a reply within one business day and full documents within a week.

Email inquiry Send your registered email address and a brief description of what you need—data export, correction or deletion—to our privacy contact. We will confirm your identity with your account mobile number before releasing any records.
Live chat request Open the chat widget in your account dashboard, choose privacy inquiry from the menu, and an agent will guide you through verification. They can flag your account for data review or start a deletion workflow on the spot.
Written notice For formal data-subject access requests or legal notices, send a signed letter to the postal address shown in our terms. Include your full name, registered mobile number and account email so we can match the request to your profile.
DATA PRACTICES

Security, Retention and Access Control

We encrypt wallet transaction logs and personal identifiers both in transit and at rest. Session tokens expire after thirty minutes of inactivity so no one can hijack your login from a shared device. Account officers see only the fields they need—support agents view contact details and transaction history, but payment processors never see your full mobile wallet PIN.

Cookie consent

We set session cookies to keep you logged in, preference cookies to remember your language and lobby layout, and analytics cookies to measure page load speed. You can disable non-essential cookies in account settings without losing core functions like deposits or withdrawals.

Third-party sharing

We share withdrawal verification documents with our payment processor to release funds, and we may disclose account records to law enforcement under valid legal process. We do not sell email lists, contact details or gameplay history to advertisers or data brokers.

Data retention limits

Transaction logs are kept for seven years to satisfy financial audit rules, then archived in anonymised form or deleted. Marketing preferences and session logs are purged after two years of account inactivity. You can request early deletion by closing your account through support.

Your access rights

Request a JSON export of your profile, transaction history and support tickets by emailing us from your registered address. Correction requests are processed within forty-eight hours. Full account deletion takes up to thirty days and removes your login, contact details and game history from active systems.

Common Questions About Your Data

We ask for your mobile number, email address and date of birth to open the account. When you make your first bKash, Nagad or Rocket deposit, we log the transaction reference and wallet identifier to match the payment to your balance.

Identity documents submitted for withdrawal approval are stored for seven years to meet anti-money-laundering record-keeping rules. After that period they are either anonymised or deleted unless local regulation requires a longer hold.

Yes. Email support from your registered address with the subject line account deletion request. We will close your login, zero your balance and purge contact details and game history within thirty days, keeping only anonymised transaction totals for audit compliance.

We share withdrawal verification documents with our payment processor to release funds, and we may disclose records to regulators or law enforcement under valid legal process. We do not sell contact lists or gameplay data to marketing firms.

We set session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to measure load times. You can disable analytics cookies in account settings; session and preference cookies are required for deposits and lobby access.

Send an email from your registered address asking for a data export. We will verify your identity with your account mobile number, then send a JSON file containing your profile, transaction log and support ticket history within seven business days.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.